Hospitality

I never planned on joining the restaurant business. But, as all unexpected turns on the road, the final destination was worth the detour.

Responsible for the daily operations of an established, and esteemed, community business that produces over $3M+ in yearly restaurant sales revenue by providing leadership, motivation and direction to the Picán team.
Hire, train, and supervise a team of over 45 staff members comprised of bussers, servers, hosts, events department and a full bar staff. Work cohesively with team members to meet, and exceed, customer service standards and sales objectives.
Confirm that all employees are current with appropriate certifications and are aware of industry standards. Provide on-going trainings for staff members and create an environment of professional growth.
Negotiate with vendors and suppliers to create mutually supportive relationships. Develop marketing promotions and sales programs that promote both Picán, and vendor products, guests will enjoy.
Ensure compliance with safety and health regulations, fire codes and accessibility standards for differently abled guests.

Responsible for all private & semi-private dining, meeting and celebratory events for Picán’s private clients. Such clients include local Fortune 500 companies based in Oakland, national non-profits, political groups, local sports teams and a wide range of private individuals.
Exceeded 2014 sales goal by $80K and reached sales goal of $500K for 2015. These sales include events as intimate as a private 2-person dinner to restaurant buy-outs for corporate and private events in a 120 seat high-end restaurant
Produce in-house events to increase sales revenue from inception, ensuring team is properly prepared, to a seamless execution of event. Conduct post-event meetings to discuss best practices for future implementation.
Engage with non-profit community partners in promoting local organizations through in-house programs, such as Picán’s Guest Bartender Fundraising and Dine at Picán programs.